Some may have remembered the calamity that occured when a chas machine in North Wales ate my debit card without warning. Just for a little closure, HSBC got back to me apologising for the way I was treated, and placed an amount of cash into my account as a way of saying sorry. Apology accepted, and it makes me feel that I bank with a bank that isn’t just a faceless hard-ass entity.
RBS, on the other hand, wrote to say that I had been given duff information by their telephone operative, but refused to apologise. They also claimed that their cash machine could not have crashed in the manner described, and the only way it would retain my card was if HSBC had requested it to. All-in-all the biggest sack of BS you can imagine.
Needless to say, I’m happy with my bank, but have simply been reappraised of all the reasons and then some that I closed my RBS account in 1999. I’m so glad I don’t have to deal with them on a daily basis.